Overselling the Customer

I got a call from a prospective client who had another company install wallpaper in her infant’s room only a month ago.

This company also sells wallpaper. The gal said the store must have had some paper they were trying to get rid of, and the salesman did a hard sell, to convince her that a particular selection would have a nice soft look for her baby’s room. Instead, it was very bright and garish.

It’s only a month old, and she wants to re do the room. What a shame, because this is a lot of unnecessary expense and distruption to the homeowner. It’s also disappointing, because new mothers want things to be so special for their babies.

The caller sounded pleased when I said that I would do the work myself, instead of having a crew of guys clammering around her house. I don’t know if she was unsatisfied in some way with the previous installation company, but I do hope she will hire me to redo the room.

Tags: , , , , , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: