Taking Your Lumps – Pt II

Coincidental to my previous post, I bid a job this weekend in a room that had an extremely nasty texture on the walls. The homeowner had gotten a quote from (Large Wallpaper Retailer) that included the wallpaper and installation, and it sounded pretty reasonable.

The only thing is, just like the other Large Chain Wallpaper Retailer, this company did not include a price for prep. Now, how can you price a job without knowing what type of prep is involved?!

What these guys typically do is, give a price that sounds wonderful, then show up to do the work and either don’t do any prep at all, which could result in a bad looking job, or one that looks good initially but doesn’t stay on the wall for long, OR they arrive at the home and suddenly inform the homeowner that more work is going to be involved and, by the way, it’s going to be ($XXX) more. In one story that I heard, the price jumped from a very reasonable $300 to $1800 !!

To me, that’s leading the customer on, misleading her, and pulling the old Bait And Switch.

That’s another reason why I always insist on seeing the job ahead of time, and why I spend time talking to the homeowner to explain what I plan to do to get a good look and a lasting installation. Hopefully, with this explanation, the client will understand why there may be a cost difference, and value the extra work required to ensure a good job.

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