Grrrrr!!! Defective Paper!

Digital Image

Digital Image

Digital Image

Digital Image
Look closely, and you will see smudges, mis-prints, white specs, and other disappointing defects in this expensive, hand-screened wallpaper by Schumacher.

At first, I thought it wasn’t too noticeable. But the more strips that went up, and the more pieces I cut and prepped, and the more I looked at the very nice house and furnishings of these homeowners, the more I acknowledged that these people should not have wallpaper in their powder room with little defects here and there.

And these homeowners will be hosting a charity fund-raiser soon, and wanted their bathroom to be finished by then. I had an unexpected opening in my schedule and could get their room done in time for the event, and they paid a lot to have the wallpaer express-shipped. Now the room is stripped of its original paper, but the new paper cannot go up. Can you say “ugly”?

This is a real pain, to argue with the company that the paper is defective and should be replaced. Some companies really buck this (Did you know it’s always the paperhanger’s fault??!), even when you show them proof. Replacement wallpaper from the same run won’t do, because it likely contains the same defects. So we will have to wait until a new batch is printed and shipped, and when I have another opening when I can come back to finish this job.

We had ordered extra paper. But there was not enough to cut around the defects, and still accommodate the pattern repeat, and still have enough to paper all the walls. Luckily, I had only hung two strips, and had only pasted and booked the third. The industry standard is that, if you hang three strips, you (supposedly, according to the manufacturers) have accepted the product, and cannot complain about any defects, nor ask for compensation. Also, luckily, although we had four double rolls of wallpaper, I had only cut and trimmed one double roll. Manufacturers usually won’t replace any goods that have been cut, so we are good there.

On the other, unlucky side, when I stripped off the two pieces I had already hung, because they were half-dry, instead of stripping off in a 2-step process, they both tore some of my primer away from the wall, and even tore the Sheetrock in some places. This leaves something of a mess to be dealt with before the new paper can be hung.

Although the wall needs a little more work before it is smooth and sound enough for wallpaper, I went ahead and primed it again with Roman’s Ultra Prime, Pro 977, simply so that the homeowners would have a white wall, instead of a torn up wall, in case they have to have their party before the new paper arrives and can be hung.

The interior designer on this job is Meg Caldwell, and she says she has a good relationship with Schumacher, so she is dealing with trying to get the paper replaced, or a refund of money so the homeowners, can select something different.

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