Farrow & Ball, Damaged Paper

While I’m griping about F&B, I’m including a photo of an 18″ long portion of one bolt that was severely damaged by the factory (another bolt had similar damage). This particular pattern was a sort of mural, with no repeating pattern that I could cut off and replace with more of the same pattern. In other words, I needed that 18″!

I ended up plotting the layout of the room so that this damaged left edge of the strip would end up cut off by the right side of a door frame.

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3 Responses to “Farrow & Ball, Damaged Paper”

  1. Colin Southwell Says:

    Thanks for this info on F & B which has been very helpful to us. We live in the UK and spent $2.5k on their striped wallpaper. The tradesman was very careful but on completion we noticed the sheen on the joints when viewed from the side! We firstly blamed the tradesman but after seeing your blog we went into it in detail and found that it is probably the glaze that they apply after printing which burnishes when pressure is applied. As you say a certain amount of pressure is required to get the seams adhered as the paper is quite thick. Absolutely no assistance from F & B – who won’t even get a rep out to look at the problem. Have subsequently spoken to other tradesmen who have had the same problem and they have been ‘fobbed off’ with the provisos that F & B say make any problem the installers fault! However we intend to run them through the small claims court citing the deficient manufacturing process. Tried a flat glaze to disguise the burnishing which does work up to a point but even ‘dead flat’ glaze leaves a sheen which is not the effect required after buying expensive papers.

    • thewallpaperlady Says:

      Oh my gosh! Thank you for your comments! Thank your for reading my blog, and for taking the time to write of your experiences. I also love the “It’s the installer’s fault.” …. We paperhangers get this all the time! When I contact a manufacturer with a problem, I always hopefully assume that a good management team will be eager to hear how their product performs, and willing to listen to feedback from the field and to make changes to improve their product. But … virtually always … “it’s the installer’s fault.”
      Your trial of a flat glaze is a good one, and I’m sorry it didn’t make things look better.
      Bravo for you guys taking this outfit to court. … Wouldn’t it be simpler and cheaper for them to just reevaluate how they make their wallpaper???
      You made an investment in your home and purchased their product on good faith. You deserve to have beautiful rooms, as near-perfect as possible.
      I wish you well in your dealings with F&B.
      You are welcome to use my blog post(s) if they will be helpful.
      Do let me know how it turns out.
      (Coincidentally enough, I have a huge master bedroom of F&B “Lotus” coming up just next week. That pattern doesn’t have as much open area, so I’m expecting it to look better.)

      • Colin Southwell Says:

        Thanks for your reply. We had a business manufacturing and fixing historic metalwork for 50 years so have worked in prestigious properties alongside top quality tradesman, were always interested in best practice working methods, and were not prepared to stand for F & B’s dismissive attitude! However they have just emailed to say that we should hold off on the court action whilst they arrange for someone from R & D to come in and treat the paper. (Pity they couldn’t have taken that attitude in the first place and avoided an argument). As you say they knew the glaze and its burnishing was a problem so why didn’t they address it years ago?
        Will let you know how we get on but they need to sort out the paint and glaze finish so that customers are not wasting their money on a deficient product – seemingly they produce to order so its not as if they have large stocks to clear.

        Nice to converse with someone who takes a pride and interest in their trade – there are not enough of us around nowadays!

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