Stuck in the Dots

Thibaut’s “Union Square” is a smart-looking and much more affordable alternative to Phillip Jeffries’s “Rivets” grasscloth.

Unfortunately, today, both the white label and the brown cardboard from the protective “end caps” got stuck in the raised plastic “dots.” The residue could not be removed completely.

In today’s job, with the low ceiling height, I could normally get three 8′ strips out of each 24′ bolt. But with this issue, because I had to discard the first 6″ or so, I could only get two strips.

Maybe if they wrapped the bolt in plastic or waxed paper before adding the label, it would prevent this.

I emailed their customer service rep … Thibaut is much more concerned and responsive than lots of other companies, so let’s hope they listen and put some thought into this.

Tags: bolt, dots, grasscloth, phillip jeffries, rivets, Thibaut, union square