Posts Tagged ‘quality’

Serena & Lily’s Catalog Overlooks Wallpaper :(

February 13, 2018


I just got the new catalog from Serena & Lily, one of my favorite brands. It’s a beautiful line, although somewhat lacking in color – but that all-white look is popular these days.

Anyway, I was disappointed that the book focused on fabrics and linens, and not one mention of wallpaper. There were a few photos showing their wallpaper as a backdrop, with this being the best shot. I have a client strongly considering this pattern, coincidentally, but in the navy blue color.

Hopefully shoppers will know to go to the website, and can find their lovely patterns there. It’s wonderful quality, too. So go SHOP!

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I Lost a Job Today

March 19, 2010

Wallpaper Installation in Houston

I lost a job today, due to price. Yes, it happens from time to time. But it puzzles me a little, and it concerns me, when people choose an installer seemingly based on price ONLY.

This job was for a room in a very nice home – valued at nearly a million dollars; with furnishings and accessories, the value is easily over a million.

You could safely assume that money was not an issue with this family. You would also logically assume that, in a home of this caliber, quality and perfection would be an expectation.

When I visited the home, measured, and presented my estimate for the job, as always, I took care to explain exactly how I would prepare the walls, why prep is important, the types of materials I use, and the care and attention to detail I employ when installing wallcoverings. I spent quite a bit of time at the home, consulting on colors and selections for several rooms, in addition to the wallpaper selection for the children’s bathroom.

Yet the client chose to use another installer, who supposedly said he would do the job for half my price.

Now, you have to wonder, HOW can he do the SAME job, for half the price? The answer is, he most likely is NOT providing the same work.

I’ll bet you that this other installer is not going to prep the walls as carefully as I would. In fact, I’ll bet you that he will not do ANY prep at all – and simply install the new paper right over the existing paper. This is a combination leading to disaster.

The thing is, usually such jobs LOOK good, at least, as I like to say, until the guy cashes her check. At some point down the road, and probably not too far, problems with improperly installed wallpaper will pop up.

Or, another scenerio, he may simply do a sloppy job, rushing through, or not bothering to remove paste from the surface of the paper, not using sharp razor blades – who knows what short cuts of sloppy techniques he might employ?

Well, chances are, I will never know, because it’s unlikely I will ever hear feedback as to how the job turned out. But I am left wondering – why, when money obviously is not in short supply, does a client make her decision based solely on price?