This grasscloth wallpaper by Thibaut is called Union Square. It has not just the texture from the natural reeds of grass sewn onto the backing, but also 3-D square “dots” of thick plastic or resin or vinyl … Doesn’t matter what the material is … There are raised, textured “dots” marching across this paper in a neat, orderly fashion.
But plastic can be sticky. On all of the bolts, the paper labels stuck to the plastic dots. Unrolling the grasscloth caused the labels to tear off strips, which remained stuck to the plastic dots. These scraps of paper could not be removed, so I had to cut off and discard the top 16″ or so of each bolt.
The really sad thing about this is that the wall height was such that I could have gotten three strips out of each double roll. But with having to discard paper from the start of each bolt, we were left with only enough remaining paper on the bolt for two strips.
Even worse on a few other bolts, the plastic dots stuck to not just the paper label, but to the paper backing of the grasscloth itself. This left strips of paper stuck to the dots, and also peeled bits of paper off of the back of the wallpaper – leaving the possibility of paste leaking through and staining the surface.
This sticky defect went through the entirety of each bolt, so there were three bolts that were unusable.
This meant that I could not finish wallpapering the remaining walls. And that we’ll have to send back the defective paper, and the homeowner will have to wait for the company to find non-defective paper, and ship it, and for me to have an opening on my schedule to finish the job.
The Thibaut Customer Service rep has told me that the company is aware of and has worked on this problem. (Thibaut is one company that actually LISTENS to us installers, and makes changes as needed.) Their solution is to place thin plastic wrap inside the bolts, to prevent the dots from coming into contact with any other material, like the paper backing.
I hope the replacement paper comes with this new innovation.